Service

CUSTOMER SERVICE

At Hanchen Metal, supplying high-quality color coated aluminum coils is only part of what we do. Our goal is to make the entire sourcing process smoother, more reliable, and more efficient for every customer.

PRE-SALE

  • TECHNICAL SPECIFICATION SUPPORT

    Choosing the right color-coated aluminum coil depends on your end application. Whether your project involves architectural roofing systems, curtain wall cladding, aluminum composite panels, or interior suspended ceilings, our technical team guides you through alloy selection, coating type (PVDF, PE, SMP, HDP), film thickness, and surface finish.

  • FREE SAMPLES IN 7 DAYS

    We cut samples directly from our production line and ship them by express courier at no cost. You can verify the coating adhesion, color accuracy, surface texture, and thickness tolerance of our aluminum coil before placing any order.

  • QUOTATION WITHIN 24 HOURS

    Send us your specification and we return a complete quotation covering unit price, minimum order quantity, production lead time, packaging details, and payment terms within one business day.

  • CUSTOM COIL SPECIFICATIONS ACCEPTED

    Our two fully automated color-coated aluminum coil production lines support a wide range of custom parameters: widths from 20 to 1600 mm, thickness from 0.2 to 4.0 mm, alloy grades 1100 / 3003 / 3105 / 5052, and over 200 RAL colors.

IN-SALE

  • 01
    PRODUCTION UPDATES

    Choosing the right color-coated aluminum coil depends on your end application. Whether your project involves architectural roofing systems, curtain wall cladding, aluminum composite panels, or interior suspended ceilings, our technical team guides you through alloy selection, coating type (PVDF, PE, SMP, HDP), film thickness, and surface finish.

  • 02
    QUALITY INSPECTION BEFORE EVERY SHIPMENT

    Every batch of color-coated aluminum coil is tested, covering coating adhesion (cross-cut and T-bend), film thickness, color consistency (ΔE ≤ 0.3). A full test report is issued with every shipment. Third-party inspection by SGS, BV, Qima, or TÜV is coordinated on request.

  • 03
    COMPLETE EXPORT DOCUMENTATION

    All shipping documents are issued under Shandong Hanchen Metal Co., Ltd as the registered manufacturer and exporter. The standard package includes commercial invoice, packing list, bill of lading, certificate of origin. Additional documents required by your country's customs or project specifications are prepared on request.

  • 04
    PACKAGING AND FREIGHT COORDINATION

    Finished coils are packed with PE film wrap, anti-rust interleaving paper, and steel strap. We coordinate with freight forwarders for FCL, LCL, or bulk vessel shipments and advise on port routing to minimize your total landed cost.

  • 05
    SAILING SCHEDULE AND FREIGHT SOLUTION

    We regularly ship color-coated aluminum coil to ports across Southeast Asia, the Middle East, Europe, Africa, and the Americas. When your order is confirmed, we check current sailing schedules and recommend the fastest available routing for your port. Where timing allows, we also compare FCL and LCL options to find the most cost-effective fit for your volume.

AFTER-SALE

AFTER-SALE
  • ONE
    ARRIVAL SUPPORT AND DOCUMENTATION ASSISTANCE

    When your goods arrive, our team remains reachable for any customs queries, document amendments, or inspection coordination at your end. We respond within 24 hours and provide supplementary certificates or declarations as required by your local authorities or project owner.

  • TWO
    CLEAR QUALITY CLAIM PROCESS

    If a quality discrepancy is identified on arrival and confirmed against our pre-shipment test report, we follow a structured resolution process.

  • THREE
    BATCH CONSISTENCY ON REPEAT ORDERS

    We retain the production records for every order including alloy specification, coating formula, paint supplier batch, and spectrophotometer color data. When you reorder, your new coil is produced to match the original batch.

  • FOUR
    DEDICATED ACCOUNT CONTACT FOR ESTABLISHED BUYERS

    After your first order, you are assigned a dedicated contact who holds your full order history, preferred specifications, and project context.